Privacy Policy

Last updated: 05 June 2026

Kacks Cafe respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make a booking enquiry or interact with us online.

This policy applies to the website kackscafe.co.nz and to personal information collected through our website, online forms, email, phone enquiries and related digital platforms.

Kacks Cafe operates in New Zealand and follows the requirements of the Privacy Act 2020, which governs how organisations collect, use, store and disclose personal information.

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1. Who We Are

Kacks Cafe is a local café based in Papakura / Clevedon, New Zealand.

Business name: Kacks Cafe
Website: kackscafe.co.nz
Address: 439 Papakura Clevedon Road, Papakura / Clevedon, Auckland
Phone: +64 22 497 0262

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2. Information We Collect

We may collect personal information when you:

• Submit a table booking request
• Send a catering or event enquiry
• Contact us through a website form
• Email or call us
• Subscribe to updates, if available
• Interact with us through social media
• Visit and browse our website

The information we collect may include:

• Your name
• Email address
• Phone number
• Booking details
• Event date and guest numbers
• Catering enquiry details
• Dietary requirements or allergy information you choose to provide
• Any message or information you submit through our website
• Website usage data, such as pages visited, device type, browser type and general location data

We only collect personal information where it is needed for a lawful and relevant business purpose.

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3. How We Use Your Information

We may use your personal information to:

• Respond to your enquiries
• Manage table booking requests
• Discuss catering or event bookings
• Confirm details about your visit or event
• Provide customer service
• Improve our website, menus and services
• Send updates or marketing messages, only where permitted
• Maintain business records
• Meet legal, tax, accounting or safety obligations

We do not sell your personal information.

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4. Booking, Catering and Event Enquiries

When you submit a booking, catering or event enquiry, we may use the details you provide to contact you, confirm availability, discuss menu options and manage your request.

If you provide dietary, allergy or event-related information, we will use it only to help us understand your needs and provide a suitable response. Please note that while we take dietary information seriously, menu items may contain or come into contact with allergens.

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5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour and provide a better browsing experience.

Cookies may help us:

• Remember basic website preferences
• Understand how visitors use our website
• Measure website traffic and page performance
• Improve content, layout and user experience
• Support marketing or advertising activity, if enabled

We may use third-party tools such as Google Analytics, Meta Pixel, Google Tag Manager or similar services. These tools may collect information such as your device type, browser, pages visited, time spent on the website and general location data.

You can disable cookies in your browser settings, but some parts of the website may not work properly if cookies are blocked.

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6. How We Share Information

We may share personal information only where reasonably necessary, including with:

• Website hosting providers
• Email and form management providers
• Booking or enquiry management tools
• Payment providers, if online payments are added in future
• Analytics and advertising platforms
• Professional advisers, such as accountants or legal advisers
• Government, regulatory or law enforcement agencies where required by law

Any third-party service providers we use are expected to handle personal information securely and only for the purpose of providing services to us.

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7. Email Marketing

If you choose to subscribe to updates or agree to receive marketing communication from us, we may send you emails about café updates, menus, events, offers or announcements.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We will not send marketing emails where we do not have permission or a lawful reason to do so.

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8. Social Media

Our website may include links to social media platforms such as Facebook or Instagram. If you interact with us through social media, those platforms may collect and process your information according to their own privacy policies.

We are not responsible for the privacy practices of external websites or social media platforms.

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9. How We Store and Protect Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

This may include using secure website hosting, password-protected systems, limited access to customer information and trusted service providers.

However, no website, email system or online service can be guaranteed to be completely secure. Please avoid sending highly sensitive information through website forms unless necessary.

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10. How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including managing bookings, responding to enquiries, keeping business records and meeting legal obligations.

When information is no longer needed, we will take reasonable steps to delete it, anonymise it or securely dispose of it.

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11. Accessing or Correcting Your Information

Under the New Zealand Privacy Act 2020, people have rights to access personal information held about them and request correction if they believe it is wrong.

You may contact us to:

• Ask what personal information we hold about you
• Request a copy of your personal information
• Ask us to correct or update your personal information
• Ask us to delete your information where appropriate

To make a request, please contact us using the details below.

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12. Privacy Breaches

If we become aware of a privacy breach that may cause serious harm, we will take appropriate steps to manage the breach and notify affected individuals and the Office of the Privacy Commissioner where required.

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13. Links to Other Websites

Our website may include links to other websites, such as social media pages, map services or third-party booking tools.

We are not responsible for the content, security or privacy practices of external websites. We recommend reviewing the privacy policies of any external websites you visit.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or business operations.

The latest version will always be available on this page with the updated date shown at the top.

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15. Contact Us

For privacy questions, requests or concerns, please contact:

Kacks Cafe
Address: 439 Papakura Clevedon Road, Papakura / Clevedon, Auckland
Phone: +64 22 497 0262